Resources - Research Library

World Retail Banking Report, 2019

The World Retail Banking Report (WRBR) 2019 from Capgemini and Efma examines the successful customer experience approaches of various innovators and breaks down the challenges faced by retail banks when it comes to customer experience.

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Machine Learning in UK Financial Services

Machine Learning in UK Financial Services

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Health of Cash – 2018

Cash is critical to the U.S. economy. Cash maintains an important, even cherished, role within a diverse payments mix. Available here: http://www.cardtronics.com/landing/HealthOfCash.aspx

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Access to Cash in Scotland, 2019

Review on Scotland's access to Cash

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Future of Finance, Bank of England, 2019

Review of the future of the UK’s financial system, and what it might mean for the Bank of England’s agenda, toolkit and capabilities over the coming decade.

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Irish Payments Monitor; BPFI, 2018

The BPFI Payments Monitor provides a regular update on the latest payment trends in Ireland. The data is supplied to Banking & Payments Federation Ireland (BPFI) by member institutions and combined with Central Bank of Ireland on credit and debit cards.

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World Payments Report, Capgemini; BNP Paribas, 2018

Provides insightful analysis of the development of new payments ecosystems, which are opening new horizons in payments and transaction banking.

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The African Cash Report, Calleo, 2018

This report looks at six countries: Angola, Morocco, Namibia, Nigeria, South Africa, and Zambia. All of them have a very unique relationship with cash.

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How Cashless Payments Help Economies Grow, BCG, 2018

Numerous examples around the world illustrate how cashless payments are economic propellers... And yet, despite the evidence, there is little sign the world will go cashless anytime soon. Source: https://www.bcg.com/publications/2019/cashless-payments-help-economies-grow.aspx

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Access to Cash Review, UK, 2019

The Access to Cash Review was commissioned as a response to the rapid decline in cash use, among growing concerns about whether we’re leaving people behind who can’t use or access cash in an increasingly digital society. It has been funded by LINK, the UK’s largest cash network, but is independent from it.

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Findings from the Diary of Consumer Payment Choice, CPO, 2018

A demographically-representative sample of approximately 2,800 individuals participated in the Diary in October 2017. Findings from the 2017 DCPC show: • Cash continues to be the most frequently used payment instrument, representing 30 percent of all transactions and 55 percent of transactions under $10.

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World Cash Report, G4S, 2018

The 2018 World Cash Report brings together data from 47 countries across six continents. The report includes relevant data on cash and non-cash payments from the past five years. It has been analysed to look at the past, present, and future of cash in our society. Link to pdf: https://cashessentials.org/app/uploads/2018/07/2018-world-cash-report.pdf

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Consumer Behavior Survey, Marqeta, 2019

In 2019, we live, work and spend in an ever mobile and always connected economy. No matter what vertical you’re in, payments and the ability for your customers to transact easily - is a crucial new consumer touchpoint.

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Why Germany is so slow on the global road toward a cashless society, Handelsblatt Today, 2019

In Germany 74 percent of all domestics transactions in 2017 happened with cash, especially for purchases under €20.

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Financial inclusion continues to drive ATM growth in Asia, RBR, 2019

Asia-Pacific is home to almost half of the world’s ATMs, and within this vast region, some countries continue to witness impressive growth, whilst others have started to shrink

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Cash still resilient to growing array of digital alternatives

Globally, CIC has increased from 4% to 7% annually over the last five years, despite lawmakersʼ support of non-cash transactions according to The World Payments Report 2019. Source: https://www.paymentscardsandmobile.com/cash-still-resilient-to-growing-array-of-digital-alternatives/

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